General terms and conditions2020-06-03T21:54:57+00:00

General terms and conditions


Citzzy is a site operated by Marta Puiggené with main address: C/ Alfred Sisley 18-C 43850 Cambrils (Tarragona), Spain.

Our VAT number is: 78084768-K. You can contact us at: or you can call us +34 667506393.



If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. By using this site you represent and warrant that you are over the age of 18 and are lawfully able to accept these terms.

The user is legally bound to use the contents, products and services of the web in a diligent and correct way, according to the legislative regulations currently in force and to the practices commonly accepted.



The products displayed on this website match the exactly offered products in the most reliable way permitted by the website visualization technology.

CITZZY reserves itself the right to decide at any time and without any notice on the current product offer and will intent to maintain the website updated. However, there is a possibility that occasionally the content might be incomplete or incorrect.

CITZZY reserves itself the right to update, modify and eliminate the website´s content without any prior notice to its users and will not assume any responsibilities for any possible errors or content failures.



The prices applicable are those indicated on the website at the time of the purchase. All prices include 21% of VAT.

In case of an item with a reduced price, both the original and the reduced price will be displayed.

Citzzy accepts the following payment methods:

  • Credit or debit card: accessed directly from our virtual Point of Sale (VPOS) in order to guarantee a secure payment.
  • PayPal: users only need to confirm their PayPal accounts in order to complete payment.

Users will be able to consult the total amount of their order before confirming it.

Once the order is placed, CITZZY will send a confirmation email to buyer. This email will contain a purchase reference code and detail product characteristics , its price, delivery costs and payment method.



Postage will be carried out by National Post Services (Correos), certified and with a tracking number assigned.

The delivery will take place within working days, according to the timetables and at the address indicated in the form completed at purchase.

Delivery rates and times are the following:

Spanish Peninsula and BalearicsCorreos3,95 €100 €2-5 days
The Canary IslandsCorreos7 €150 €5-7 days
EU CountriesCorreos7 €150 €5-7 days
Other destinationsCorreos10 €200 €7-15 days

Delivery and processing times exclude weekends and holiday.

For possible urgent deliveries with minor delivery times or personal collections at the Post Office (Correos) please contact us at:

In case of delivery destinations within Spain and Portugal, once initialized the dispatch, a tracking number will be emailed to buyer by Correos.

For purchases outside of EU you may be required to pay duty tax on your orders. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded.



If you are not completely satisfied with your CITZZY purchase, for any reason, we will offer you a full refund within 14 days of purchase.

The process will be initialized via our return form or by email at:

The product will have to be returned within 14 consecutive days since the communication of the intention of returning and the following conditions will be applied:

  • The item will have to preserve its original packaging including labels.
  • The item must be preserved in perfect condition and cannot display signs of being used.

The returned item must be sent via certified postal services at the following address:

CITZZY / Alfred Sisley 18-C / 43850 Cambrils (Tarragona) / SPAIN

Shipping costs associated with returning the item to us will be covered by the buyer unless it´s due to CITZZY´s error or an incident occurred in the process of delivery.

Once we have received the returned item and confirmed that it meets conditions above the following will take place:

  • If you request a REFUND, the purchase price (excluding delivery charges) will be refunded to you using the original payment method within the 14 days since the reception of the article.
  • If you request an EXCHANGE (always for the same item in a different size or color) the substitute item will be shipped at CITZZY expense for the shipping.

If the returned item lacks its original packaging or shows signs of being used it will not be possible to proceed with the refund or exchange.



All products offered by CITZZY are guaranteed against defective manufacturing or materials. Defects and imperfections caused by incorrect use or handling of the goods or by wearing off due to normal usage are not covered by this warranty.

Shrinkages of the clothing are also excluded from the coverage of this guarantee.

CITZZY excuses itself and does not assumes any type of responsibility for the damages of any nature that can occur, including: technical problems, presence of virus or malware in IT systems of website users or any other motive that can cause errors or alterations in their IT equipments and files, in spite of having adopted the technical means necessary to avoid it and to guarantee the proper functioning of the services contained in the web. CITZZY does not take responsibility for the damages that all this could cause to third parties.

CITZZY does not assume any responsibility as for the connection or contents of the links to other websites, neither their presence implies that CITZZY is responsible for their policies of confidentiality, conditions of use and information provided.


Privacy Policy


CITZZY offers the use of personal passwords to its users in order to complete the registration process and enable access to the services provided. The users must take an exclusive responsibility for their passwords and maintain them in absolute confidentiality, assuming, therefore, all the damage or consequences of revealing their passwords. For safety reasons, all passwords will be able to be modified at all time by the user. The user commits to an immediate notification to CITZZY in case of any unauthorized use of their password, as well as of those being accessed by third parties.



CITZZY reserves itself the right to use cookies in the navigation of the user on this website for technical reasons and to facilitate and improve their navigation.

Cookie is a file that is downloaded to your computer while you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about browsing habits of a user or your computer, depending on the information they contain and the way you use your computer, can be used to recognize the user. The user’s browser stores cookies on the hard disk only during the current session occupying a minimal memory space and not harming the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard. CITZZY will not link cookies to the personal data provided by the user at the time of registration or purchase.

9.1.- What kind of cookies does this website use?

– Customization Cookies: those that allow the user to access the service with some features of a general nature, predefined and depending on a number of criteria in the user terminal such as: the language, type of browser through which you access the service, the locale settings etc.

– Analysis Cookies: those that are either treated by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of the use of the service offered. Your browsing is analyzed in order to improve the supply of products and the services that we offer.

– Third Party Cookies: CITZZY website can use third-party services on behalf of CITZZY, for statistical purposes, to collect information on the use of the Site by the user and providing other services relating to website activity services and other Internet services.

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. based in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the IP address of the user, which is transmitted, processed and stored by Google on the terms exposed on: Including the possible transmission of such information to third parties for reasons of legal requirement or when such third parties process the information on behalf of Google.

By using this site the user agrees to the treatment of information obtained in the manner and for the purposes mentioned above. Nevertheless the user has the right to reject the use of cookies by selecting the appropriate settings to do so in their browser. Blocking cookies on your browser may not allow full use of all the functionality of the website. In order to access CITZZY is not necessary to install cookies, but the quality and speed may be reduced and some of the services may not be available.

If you have questions about the policy of cookies, you can contact us at:



In accordance with the provisions of the Spanish Law 15/1999, of Personal Data Protection (LOPD) and its implementing regulations CITZZY informs that the information collected through this register will be stored in a database owned by CITZZY and registered in the Protection Record of Information subject to the Spanish Agency of Information Protection.

This data will be used to send information that the user could have requested as well as for future commercial communications concerning products and services offered by CITZZY that could be of their interest only when the user has given express authorization for it, as set in the General Data Protection Regulation (GDPR) from 25 May 2018.

All the information gathered on the web will be treated as confidential, guaranteeing the proper maintenance and treatment of the personal information as well as necessary safety measures to guarantee their confidentiality and integrity and to prevent any unauthorized access manipulation, or modification.

Every user of CITZZY has the right to access, rectify and cancel information of personal character by email at: and indicating the right that they want to exercise.



All elements of the website including texts, graphic design, logos and exclusive images are intellectual and industrial property of CITZZY and therefore it is illegal to reproduce, distribute or mass communication without their express consent.



The present general conditions are subject to the Spanish jurisdiction. Any controversy arisen from the interpretation or execution that could appear in relation with the validity, interpretation, fulfillment or resolution of the present contract will submit to the Jurisdiction and Competence of the Courts of Reus (Tarragona), with express waiver of any other jurisdiction to which users might be legally entitled.